Refund policy
Return & Refund Policy – Malayali Kada
At Malayali Kada, customer satisfaction is our priority. Since 99% of our products are perishable food items, we generally do not accept returns once the product has been delivered. However, we have a fair and transparent policy to address genuine concerns.
Food Products
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If you receive a damaged, spoiled, or wrong food product, please contact our support team at mallayalikada@gmail.com or via WhatsApp within 24 hours of delivery.
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After verification, we may provide a replacement or partial/full refund, depending on the nature of the issue.
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Please note that any concerns raised after 24 hours of delivery will not be eligible for refund or replacement.
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Food products once delivered cannot be returned, unless the issue is due to damage or spoilage at our end.
Non-Food Products
For items that are not food products (e.g., kitchen essentials, accessories):
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You may request a return within 24 hours of delivery, only if the product is received in a damaged or defective condition.
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Returned items must be in the same condition as delivered, with original packaging intact.
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Any damage caused by customer mishandling will not be eligible for return, refund, or replacement.
Refunds
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Once your request is reviewed and approved, refunds (partial/full) will be initiated to your original payment method within 7–10 business days.
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Please note, depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Contact Us
For any return or refund related queries, please reach us at:
📧 mallayalikada@gmail.com
📲 WhatsApp: +91 9846763753